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► CLIENT FEEDBACK & TESTIMONIALS
Below you will find some recent feedback from our China clients. On request we can put you in touch with past clients to discuss their experience of our services.
► Amelia & Ross Williams : China Tailor Made
What can we say apart from thank you, the trip went smoothly thanks to your planning and organization and it was a dream.
We were met at every point and our guides were all excellent, and one in particular stood out above the crowd and that was our Chinese Friend QiMin Li or otherwise known as Kim in Shanghai. He was smooth, fun, knowledgeable, friendly and we got a great vibe from him instantly and we had the best fun in Shanghai and Suzhou and have some great memories.
The only part that you did not book for us was the weak link as the BCI convention hotel at the Guangdong Hotel was not a patch on any of the hotels you had booked for us so next time we will ensure to book it all through you.
The bonsai exhibition was incredible though as well as the two field trips where we got to visit other amazing bonsai collections, which was a real privilege.
We had an amazing time in all areas of Hong Kong and China and the timing worked perfectly with just enough time in each location to get to see the highlights of each place.
We loved the bullet train rides and the personalised guidebook was awesome and can in very handy at the start as a quick aide memoire and guide.
We will both follow the link and provide feedback via the website shortly.
Thank you again for all your help to ensure we got the most out of our trip to China and we look forward to planning future holidays with you hopefully.
► Rich Beal : China Tailor Made
The trip was marvellous! Everything scheduled got to be seen. Day after day we experienced completely new subject matters, some unplanned, like walking through the town market in Jiuzhou. All worked out perfectly well. Many thanks.
► Helen Collinson : China Tailor Made
It was an AMAZING trip. We had such a great time, impossible to pick a single highlight as so many fantastic things we saw/ did!! Extremely well organised and there is no way we could have seen and done so much in the 3 weeks without the expertise of the guides and the planning and help from Chris that had gone into this trip. Difficult to have a single highlight as such an amazing country. Have only sampled a bit...The shows we had included were all brilliant, especially the one on Chengdu and the acrobats in Shanghai. Only wish was still there and not back at work!!
Loved the trip, Thank-you very much for your help in the organisation of it!!
Will have to start saving again!!
► Eileen & Tanya Wing : China Tailor Made
We had a great time in China - thank you so much for putting the trip together for us. It was all we hoped it would be, and more. Looking back, it seems almost like a dream, we really have walked on the Great Wall of China, we stood in Tiananmen Square, we did see the Terracotta Army...!
All the hotels were clean and comfortable, breakfasts were good, with a variety of eastern and western foods. Most of the hotels were pretty standard stuff, and none the worse for that, but the Astor House Hotel in Shanghai was a treat - it retains an air of its former splendour, and a step back into history. Travelling from city to city, whether by air or rail, was pleasant and easy; although the flight to Hong Kong was delayed, it was not a significant problem, and the transfer car was waiting for us.
The lunches included in our days out were also good, more than we could eat, and I felt that both the food and the locations were well chosen.
The tour guides were all good - Tony in Beijing, Lily in Xi'an, Cindy in Shanghai. They all knew their jobs, they all interacted well with both of us, and showed us what we wanted to see. Lily was also great fun, we had a lot of laughs. Of course we'd have liked to linger a bit longer in some places, but if we'd done that we wouldn't have seen all we wanted to see, and we wanted to squeeze as much as we could into our trip.
So, to sum it up, we had a wonderful time, it really was a dream come true, and we have to say a big thank you to you for organising the perfect trip for us. I shall have no hesitation in recommending HeadsEast :) Thank you once again!
► Jean Newton : PG-01 Taste of China
Now back and more or less recovered I thought you might like some feedback. This was a very special holiday. The arrangements went very well and I would like to thank you for making it all so smooth. Thank you for your help, Jean.
► Laurie and Wayne Rushton : China & Tibet Tailor Made
Dear Chris, well we are back home and more or less over the jet lag. Just wanted to say how much we enjoyed the experience of China/Tibet and travelling with your company. All the arrangements mostly went well and the guides on the ground tweaked where necessary. All the guides were very knowledgable with English of a high standard and the drivers were excellent.
We certainly had experiences beyond our expectations (not that we really knew what to expect) and an enormous number of wonderful memories. These guides certainly fit a lot in! And our programme was very busy. There were so many highlights it is hard to chose the best, we did enjoy the acrobatic show where I had to remember to keep shutting my mouth! and the visit to Tibet was something we had both wanted to do.
I must complement you on the hotels we stayed at, even those in Tibet which I was expecting to be of a lesser standard. The variety of hotels was excellent, and the facilities were also good, taking account of where they were. The YMCA in Hong Kong was in a superb location, as were the other hotels. I think Christian's Hotel in Luoyang must be the star, even if the safe was too technical for us to work!
Finally, thank you for sorting out the few hiccups we had so promptly. Very impressive service all round, we will recommend your company to anyone thinking of visiting China.
► Mandy Twells - China Tailor Made
Been back in England since Tuesday am just getting over the jet lag. Just an email to say how fantastic the trip was all the hotels were fantastic and different in every way. We even got upgraded to a suite in the Bravo much to our surprise and delight.
We have some great memories the pandas in Chengdu were the highlight for me and we were lucky enough to get some great video. The guides and drivers were fantastic and very knowledgable and made everything easy. I've never been on holiday were I have had to pack for a number of climates including the torrential rain in Hong Kong.
We've both had a fantastic time and no doubt there would be much more for us to see. I would be happy for any of your potential clients to contact me if they have any doubt how good this trip is. Beijing to Hong Kong in twelve days. Six fantastic hotels. Numerous tours , hundreds of photos unforgettable memories would we do it again you bet we would. Would we use The China Travel Company again? Absolutely. Can't thank you enough we will remember this trip for the rest of our lives.
► Vince Chin : Tailor Made Family Tour
It is the end of an era J I’m still telling people about our trip at work, and the search for the ancestral village. With regard to the hitch in Shenzhen, sometimes things don't go to plan, and things do go wrong. It's how the issue is rectified that determines a great company. Thank you for sorting the visit to Shenzen, it was an excellent visit that the whole family will never forget. I won’t repeat what I've already updated in TripAdvisor.co.uk so please visit: http://www.tripadvisor.co.uk/members/Vince2277
► Kaye & Matt Willis
Sorry for the delay getting back to you - I made the TripAdvisor review whilst everything was fresh in my mind so glad you have finally got to see it! Please do use the comments on the site also! It was a brilliant experience and the services you provided made a daunting trip very easy.... Thanks again!
► Dawn Collins : China Tailor Made
I cannot praise the company and the team enough for the help we got planning this trip - right down to the finer details. Whenever I have emailed I have had a response within the hour. I have never received the customer service of this level from another tour operator, and would have no reservations about recommending your company
All of the Day Tours were well thought out and great value for money - the guides were helpful with taking pictures and advice throughout the trips and answered all our questions, China has many cultural differences and the few times that we ventured out on our own - we really missed our guide. The places that we visited, some of which would not be as well known to visitors were all brilliant. If we completed our tour for the day and had extra time free, our guide always gave us options on other things to do or agreed for free time for ourselves, but each time we were given a telephone number in case of emergency.
I think we are a little too late to book another trip for next year, but we are definitely talking about coming back to China and seeing other not so well known places that we couldn't fit into this trip's timescale - I am only just going through the photos and cannot believe that we did so may wonderful things.
► Sue Bond - China Tailor Made
Thank you for your mail. My trip to China was one big adventure for many reasons. All my flights and pick ups were timed to precision. The Astor House Hotel was an old colonial hotel giving out the old values and courteous customer service. Was met by Japanese soldiers on my floor and was escorted into lift by two men in the suits. Ha ha. Late afternoon all was revealed. Film crew had taken over reception. Shooting 1940 film. The main actor being elderly famous Chinese actor. Shanghai skyline took me into the future. So being there again on my last afternoon was ten cherries on the cake. My suite was the full old colonial luxury feel. Chris. I could go on and on. Simon and I flew to Xian for five days to see the Terracotta army. Awesome and mind boggling. Xian and Muslim quarter an experience not to be missed.
Spoke to other tourists. They are whisked here there and everywhere at silly o'clock times..........methinks I had the better deal.
THANK you once again for helping to make my CHINA ADVENTURE a truly memorable one.
► Chris & Joe Parry : China Tailor Made
Other Comments: The guides in Beijing and Xian were excellent, very informative and helpful. We enjoyed there company. The guide in Shanghai was good but quiet. All guides were waiting as expected and ensured that we met our onward transfers on time, which took the stress out of trying to find connections. The guide book was excellent and unexpected to be personalised, a lovely souvenir of our holiday. Would thoroughly recommend The China Travel Company to all !
► Karen and Adam Kaveney - SG-02 China Essentials
All I'll say now is that we both had the most amazing time. We were absolutely gutted to have to come home...the whole journey was spectacular. Thanks for all your help and hard work. We're already planning our next trip with you! We've fallen in love with China...
► Alistair Oag : PG-04 Taste of China & Yangtze
Communication leading up to departure was fantastic, visa support was great and the personalised "book" was both informative and very useful leading up to and during the trip. The transfers were generally well organised, very helpful guides and drivers at each transfer. Hotel accommodation quality was better than expectations as were all the guides. The Trip Guidebook was a great help before, during and after the trip as a memento, a very neat idea. There is no question we will use The China Travel Company the next time we visit the region.
► Phil & Randy Busch : China Tailor Made
Glad u liked the picture. I've got about 2k more. We're on the boat (Yangtze). Went to see the rock carvings...great. We r tired so we skipped some of the sights, ate a great dinner and we're lying in bed at 7 pm! Speak with u soon.
► John Charles & Linda Peel : China Tailor Made
Our China experience was absolutely fantastic from start to finish and exceeded all our expectations.
We have been lucky enough to have travelled quite extensively over recent years including some long haul destinations and we can say categorically that China and the organisation from your company was the best trip we have ever done.
The service was amazing and made the holiday; the guides were exceptional, Whilst all the drivers and guides were brilliant, Lou Lou in Beijing; Mrs Xiu in Shanghai and Amy in Guilin went way beyond excellent and provided us with an unforgettable experience. The drivers made life so easy we felt like “royalty.”
The guide book is a great idea and so useful right throughout the trip. Linda religiously maintained a travel diary with anecdotal comments and experiences to remind us of the trip in years to come.
Philip, thank you so much for providing us with the most amazing trip, we are recommending The China Travel Company to all our friends who are already jealous! if there is anything we can do to add a “formal” testimonial we would be delighted to do so.
Thanks again, John Charles & Linda
► James & Christine Copeland : Trans-Siberian & China Tailor Made
Phil's ability to tailor the trip to our every wish and promptly advise us was much appreciated. The guide book is an excellent addition to the service you provide which sets you apart from other travel organisers. My vocabulary of superlatives is exhausted before we are halfway through the tour. Thanks Phil for arranging an amazing epic trip and allowing us this insight into a country we really knew little about. In 29 days we have still only scratched the surface but everyone who has seen our photos so far are amazed at the beauty of this wonderful country.
► Ron & Dianne Morgan and friends : Beijing to Kathmandu
Thank you for a wonderful tour we had a brilliant time and for the most part all worked really well! A mention for the driver's in Tibet, they were brilliant everyone of them and hopefully they felt justifiably rewarded by our tipping for their efforts. Finally thank you for all your hard work in putting together a brilliant tour and making sure all worked as well as it could!
All the best Ron & Dianne on behalf of the whole party!
► Rosemary Murrell : China Tailor Made
We are glad that we chose you. Your guidebook was great, and prepared us well for the trip and whilst we were there. Thank you once again.
► George Hibbert : China Tailor Made
Very helpful and advice and planning from Philip. He personally gave an excellent service. There was a tremendous variety of hotels and we enjoyed all the day tours - wouldn't have wanted to miss any of them. We could not possibly have done as much under our own steam.
► Barbara Donnelly : China Tailor Made
Phil was always very helpful but didn't hassle me which suited. I loved the immediate response to any email queries.
The guides were all very good - helpful and interesting. Perhaps Trevor in Lijiang was a bit casual - 14 year veteran and enjoyed suiting himself but was funny - no complaints - the standard of the guides was very high! They all couldn't have done any more to make the tours and transfers smooth and interesting.
The hotel were as expected, if not better at times. I wouldn't actually change any of them - perfect locations! Day tours were wonderful - obviously some more than others but wouldn't change much - maybe not the Reed Flute cave but then that's just personal.
We had a wonderful and memorable trip, thank you - and that's from people that have never been on an organised tour before - made us consider using 'help' in future - very stress-free. Thanks and regards, Barbara.
► Gary Shaw : Private Guided China
Can't fault the pre-trip service at all. James in Beijing and Allen in Chengdu who were both fantastic guides and did everything they could to make our stay there as great as possible. Summer in Guilin was great also and our guide Hong Kong was fine but we spent very little time with her. All hotels were great. We loved the traditional style hotel in Chengdu. The mountain retreat was our favourite though - absolute bliss. I could've stayed there for the full fortnight!!
The trip was absolutely fantastic. We couldn't pick fault with any part of it. We loved China and the trip really did take us to everything we wanted to see with the right amount of time in each place. The guides were great (a special mention to James and Allen again), the hotels great and the balance of culture, comfort, history etc was perfect too. An amazing holiday we'll never forget. We've certainly recommended you to people we have spoken to about the holiday already and won't hesitate to continue doing so. Many Thanks!!
► Gurjeet Uppal : China Tailor Made
PHIL WAS INCREDIBLY KNOWLEDGEABLE ABOUT ALL ASPECTS OF OUR TRIP AND HELPED PLAN IT WONDERFULLY. THE BEST GUIDE WAS AMY IN GUILIN ,REALLY MADE OUR TRIP ENJOYABLE WITH EXCELLENT ENGLISH,FRIENDLY HELPFUL AND WOULD RECOMMEND UNRESERVEDLY. GREAT HOLIDAY,EVERYTHING WENT SMOOTHLY,WOULD BOOK AND RECOMMEND TCTC
► Lily O’Hara & Family : China Family Tour
Other Comments: Any other comments about pre-departure aspects of your trip?
Your organisation was friendly, approachable, gave us lots of suggestions re our trip, adapted to our needs and birthday celebrations. Once in China the guides were all brilliant and friendly and knowledgeble re- their areas.
There was a good standard in all our hotels, ranging from traditional to modern hotels. We loved the hotels in Beijing, Yangshuo and Chengdu. More of a traditional feel and relaxed atmosphere. It was also good to be in the modern hotels as well.
The guidebook was well laid out and everything we needed. especially the Chinese terms and addresses of hotels in Chinese.
It was an excellent, well organised trip to many areas of china which we wouldn’t have been able to do without your expertise. Thank you for a trip of a lifetime from myself and my family.
► Hale Family : China Tailor Made
Hi Phil, We have now arrived back in the UK after relaxing in Bali for a much needed rest following our 'dash' round Hong Kong & China !
We all had a fantastic time we would like to thank you for all your help in arranging the trip (I know that I asked many questions !), as well as the guides & drivers who were all so friendly and informative. Ideally we would have liked to have taken the trip a little more leisurely, but alas time did not really permit unfortunately. Nonetheless we had a superb insight to a part of China's culture which was so fascinating, and of course we saw some of the major sights which were all amazing.
The heat / humidity certainly took its toll at times, as did the huge number of mainly Chinese tourists - we have never seem such large numbers of people trying to achieve the same thing as us, though we did feel a bit like celebrities (especially Emily who has blond hair) at times ! However everywhere the people were so friendly. The local food everywhere was delicious and fresh, and although Jenny was (unfortunately) ill on the Great Wall trip, we think that this was as a result of a (western) fast-food meal at HK airport would you believe ?!
Particular highlights for me were the Forbidden City in Beijing and the beauty of the Yangshuo landscape, yet we all had our different favourite moments. All-in-all a brilliant trip and we would certainly recommend your company to anyone. Thank you all once again, Neil, Jenny, Emily & Will Hale.
► Joni Wiggins: Tibet
We returned this morning from our trip! We had a great time! Our Tibetan guide and driver were AMAZING! Norbu’s knowledge level was incredible! Dorche (I’m not sure I spelled it correctly) our driver was fantastic!!!! He drove through areas that were dangerous with no problems! Our driver in Kathmandu from the border into the city was also great! MingMar, was not only a great driver but answered our questions and spoke great English. The trip was smooth and well planned, THANKS!
► Stuart Bates and Family : China & Tibet
I just wanted to email to let you know we had an absolutely incredible time on holiday, the trip you organised was fantastic and everything went really really well. I would not hesitate to recommend your company to any of my friends. It was one of the best tours we have ever experienced. The guides in Beijing Mr Lee and in Tibet Tenzing were really good and if possible please pass our thanks and compliments to them. Once again thank you very much.
► Jonathan and Susan Crowther : Tailor Made China & Tibet
The Guides were excellent. Very intelligent and informative. We were quite sad to say goodbye to them, especially to Mr Nigma in Tibet. The trip was a revelation. I have even bought a guitar made in China on return which is also amazing!
► Adrian Maiden : PG-03 Explored China
"Than you for all your help, we had an amazing time and couldn't find fault anywhere, the guides where very helpful and would of got stuck without them."
► David Russell & Lesley Jones : Lhasa to Kathmandu
"Excellent, clear communication prior to our trip. All documents were given to us in plenty of time and we experienced no problems traveling to and from Tibet. Our guide met us upon arrival with a warm and friendly greeting. In addition our guide made sure that our departure was as smooth as could possibly be and 'Dorma' was an absolute star. We could not wish for a more approachable person. She was incredibly punctual every day and made sure that we were as comfortable as we could possibly be. Her knowledge was outstanding and answered all the questions we asked her as honestly as she possibly could.She went the extra mile just for us. We will be recommending her to our friends who wish to travel to Tibet."
► Amanda Paver : SG-02 Discover China
"Sorry not been in touch sooner, back to work and catching up you know how it is. We had an absolutely wonderful time, destinations picked awesome, all the guides brilliant, hotels excellent and just loved the location of them.
So had to let you know this, and to say a huge thank you for all your help in planning this, as having been out there and seeing how they operate I can see some of the frustrations you must have in how things work. But for all these frustrations thank you so much as we had the most amazing holiday, absolutely loved it, and would certainly recommend you to anyone I knew going out to China.
The marathon went well, we completed it with smiles on our faces and enjoyed every minute, just the most amazing achievement and certainly got our holiday off to a bang."
► Robert & Teresa Bates: Beijing to Kathmandu
"Thanks for your email and we will complete the feedback form over the weekend. For now I would just like to say we had a fantastic trip which did more than live up to expectations! It was a truly memorable holiday and we very grateful to you for making it possible.
There are two or three outstanding people. One is you, for organising this amazing trip. The second is Nima, our Tibetan guide who was truly amazing, for reasons I will explain in our feedback. In short, he is a lovely man, kind and helpful with an in depth and personal knowledge of the country and its monasteries. He became our friend and took very good care of us. Our driver Dhawa was very good too. We spent a week with him and always felt safe and confident with him driving, despite the rugged terrain!
This was an amazing trip and did more than meet expectation. Thank you for organising it for us."
► David Field : China Tailor Made
"Everything went exactly as planned (travel, transfers, guides, accommodation) and we enjoyed the whole trip from start to finish. It was an excellent introduction to China and we will probably return there at some time in the future. Thanks again for organising our very successful trip."
► Janine Rivalland : China Tailor Made
"We are back from our lovely China trip, and just getting over the jet lag. All in all we had a wonderful time, the organisation was excellent and I would be happy to recommend your company to my friends."
► Harjit Muddar & Family : PG-01 Taste of China
"Our compliments to you for providing an excellent service regarding our trip to China. The trip exceeded our expectations."
► Richard Beal : China Tailor Made
"Michael" was a most wonderful guide. His English was already good and he was constantly taking notes about what we said to learn more. He was full of jokes and stories, to which we were encouraged to reply in kind. I highly recommend him in Shanxi or in Beijing where he was hoping to move.
We lent one copy of your guidebook to an officemate going on a standard & brief Beijing, Shanghai tour and she and the others all found it wonderful & were envious of our tour."
► Jackie Venn : PG-01 Taste of China
"You made it all so easy and answered any queries or concerns straight away, brilliant, best and easiest holiday I have ever booked. I would highly recommend you to anyone wishing to go to China. We packed so much in such a short time.I will try to put some photos on the site when I take them off my camera onto the computer."
► Sadie Brown : Private Tour
"Phil and Chris were really helpful and patient in sourcing the right trip for us. They could answer all our questions and put us at ease with some doubt we had
Your Trip Guidebook’s a really good book - we didn't have to buy any other book. It had all the information we needed and we knew exactly what was happening each day
We had a brilliant time. I would recommend The China Travel Company to anyone - and have done so to about 3 people who want to do the trip and the Trans Siberian."
► Jannith Wong & Family : China Tailor Made
“It was extremely easy to make the itinerary we wanted and I felt you understood our needs very well. The only minus point was that we didn't have longer to spend in China! On that note, the suggested itineraries were a good starting point and the selective number of hotels really helped to speed up the process.
Tony our Beijing guide comes in for special praise. He not only had the facts and figures at his fingertips, but he was also willing to share details of his lifestyle in Beijing. It is often the minutiae of life that is the most interesting.
We thoroughly enjoyed our trip. The ease of planning, all the information on what to do before and during helped immensely. We were extremely lucky with our Beijing guide and I felt he contributed greatly to the quality of the tour.
I have already recommended you to friends as I am very happy with your service."
► David and Georgina Morton : China Tailor Made
“Overall our experience in China was absolutely brilliant. The hotels were all very good, the varied forms of transport were interesting to use, we were met by the Guides at all our destinations and they were able to give us lots of relevant information they also always gave us their mobile number as a contact.
The Guide Book was really useful. In fact when we were talking to people, a lot of them had less information and when we showed them the book they were very impressed.
We would very much recommend this tour to anyone. Phil was very helpful through the booking process and answered any questions we had. We also have a personalised guide book as a great souvenir of the trip."
► Lorraine McMillan : China & Tibet
"Wow Phil, what a fantastic holiday you put together for us. The guides were considerate, informed, welcoming and made sure that we were very well catered for. It was a delight to see their China through their eyes. So, again thank you for a fantastic holiday. I think we may be back!"
► Fiona Clements : China Tailor Made
“It was a pleasure working out the details of the itinerary with Phil. He gave good advice about things to include, and - just as important - things that probably wouldn't be worth my while. The pdf itinerary documents were a great thing to have, especially for showing off to friends.
The guidebook represents a level of service I've never heard of from any other company. I used the restaurant recommendations several times, especially in Beijing, and found all of them good.
I chose the China Travel Company largely because you don't do group travel, so I knew that putting together tailor-made trips was your core business, rather than an occasional experiment. Also, from the prices for your standard trips, you didn't assume that your customers had an unlimited budget. I was very happy with my choice, on both counts.
I'd decided on the trip a year beforehand, and spent most of 2013 planning and preparing for it. With so much expectation invested in the trip, I was sure when I set off that something was going to disappoint me, somewhere, but in fact every part of the trip met my expectations, and more."
► Julie Gibson : PG-02 Essential China
“Well we are back from our China trip. Wanted to let you know how it had all gone.
The tour was so well put together and organised. Loved it all. Paid the extra for up close experience with the pandas. Worth every penny, what an amazing experience. Would highly recommend this.
The trip to the Great Wall was a life long ambition and the part we were taken to was not too crowded so was able to get some amazing photos.
When in Hong Kong a few people asked who our tour was with, I passed on your details and said how fantastic it was.
For anyone looking at the tour and thinking never heard of this company, not sure what to do, do yourself a favour and book NOW for an amazing trip to discover China.
Thanks so much for a wonderful holiday.
Special thanks to Phil who not only arranged a wonderful holiday but answered all my questions, explained how to get a visa, and provided a personalised guide book (have never received anything like that from any other tour operator) and was genuinely interested in us having a wonderful holiday."
► Mark Smith : SG-04 Yangtze Express
"Phil was extremely helpful in all aspects of the pre-trip service including obtaining visas. One recommendation for future travellers: We purchased a China Unicom sim with 1GB data for approx £13 from a reputable seller on eBay. This proved to have surprisingly good 3G coverage including the train and Yangtze cruise. It was often better than the WiFi provided in the hotels and was useful in navigating around the cities."
► Sue Anne Toms : TT-04 Lhasa to Kathmandu
"Our extremely high level of satisfaction with how well everything went has resulted in my already passing along your name & website to several travellers we met along the way afterwards in Thailand and Laos."
► Brian Joyce : PG-01 Taste of China
"Best holiday we've been on, the trip was a success, and I really enjoyed the less touristy bits like the train journey – A great success, thank you."
► Frances Connelly : China Tailor Made
"First off, what a AMAZING HOLIDAY!!!! We had the time of our lives!!!! We’ve been back just under 2 weeks now and still wish we were still there!.
We are planning on going back next year for 10 days in Chengdu. Also considering a move over there in the coming years. The trip gave us a fabulous insight into china, and the spare time we had, enable us to explore the country on our own.
We conquered the Beijing Metro and used it about 8 times. We have fallen in love with China and really wished we didn't had to return home. The food was amazing, we ate street food everyday and didn't get ill once. Cant wait to return!!!."
► Christiane Naylor : SG-10 Classic China
"All queries and questions regarding the trip were answered promptly and efficiently.
The trip went extremely well, the weather was perfect, we did not have any disappointment with hotels, travels and tours.The self-guided and the arrangements you made suited us perfectly.We appreciated having our own personal guide and transport."
► Penny Millett : China Tailor Made
“We both had a really good time in China and really do appreciate the job you have done organising the trip. Phil put together our trip and I found him both very knowledgable and extremely helpful. On several occassions I wanted to change some details of our trip and Phil was more than accommodating.
Fantastic overall trip, do not think more could have been done. When we encountered any issued they were resolved instantly and we would defo recommend you."
► Isabel Meekcomes : PG-01 Taste of China
"Email and telephone conversations with Phil were good and he advised on certain things of the trip. Deluxe Cabin from Beijing to Xian was definitely a VERY GOOD suggestion!
The organisation of this trip was excellent. We didn’t have to worry about anything as the guides and the personal drivers looked after us well. We felt safe and in good hands. They made sure we were OK before leaving us.
The guides we had were FANTASTIC.. also want to give mention to the Drivers we had in each place.
What can I say... Excellent is an understatement. We saw the main parts with a private guide.. what more could we want! We felt like VIPs. I think they were impressed that Gary and I just went with the flow and go go go. They asked whether we wanted breaks but we were just so up to for we did loads. I think in the end we tired them out! Tony - bless him - he didn’t expect that Gary and I wanted to walk a fair bit on the great wall - the look on his face when I said - Can we go further...bless him.
The Trip Guidebook was a great accompaniment to the trip - it gave good advice. The HUGE advice on some people asking you to have a drink with them as they want to practice English was great. This happened to us on the first night in Beijing.. excellent advice as Gary and I knew we had to make a polite quick exit. Very Lucky indeed.T
We really want to THANK YOU for organising such a fantastic trip. It was a holiday of a lifetime and you guys certainly made it VERY SPECIAL. We saw and experienced amazing things and with the assurance that we are taken care of. Not worrying about a thing was certainly a bonus."
"We really want to THANK YOU for organising such a fantastic trip. It was a holiday of a lifetime and you guys certainly made it VERY SPECIAL.
We saw and experienced amazing things and with the assurance that we are taken care of.
Not worrying about a thing was certainly a bonus."
► Gordon and Anne Ireland : PG-09 Experience China
“Could not fault your organisation and the trip guide book you provided us with is streets ahead of anything we have previously had on other trips with other companies.
The organisation within China was equally faultless. The local guides were always where they were supposed to be at the right time. All internal China travel was also v good, the only problem being one of our own making in that we had failed to inform you that Gordon had a new passport, and hence a different passport number. This caused a few problems at the railway stations but always the local guides sorted it out for us. The internal flights were no problem as our Beijing guide got the flight computer systems changed for us to show the new passport number.
A good variety of accommodation. We particularly loved the Yangshuo Mountain Retreat, and most definitely didn't want to leave! The hotel in Li Jiang was also lovely, and the lesser standard of facilities was more than made up for by the terrifically friendly staff and the great location.
The trip to China was fantastic! Really, really good!
Many thanks once again for all your organisation. As I have said on the form, the organisation both before and during the trip has been faultless, and your trip guidebook is outstanding. We will certainly recommend you to anyone we hear of planning a trip to China!."
► Matthew Woolf : China Tailor Made
"All questions were answered quickly and fully and we were fully assured everything was organized before we went. All guides were easy to find and all cars were an excellent quality. Overall we were very impressed. It was good that we were not taken to tourist traps along the way."
► Nicky Kendrick : China Tailor Made
“Phil was helpful and patient in all aspects of booking our holiday. We changed the itinerary on a few occasions and he was always quick to respond and offered helpful advice on any changes we had requested.
We were very happy with the quality of our guides for the trip. Our favourite had to be Angel in Lijiang who went way beyond expectations.
Generally the tours were fantastic. Everything ran so smoothly. There was a good pace to the trip with a good balance of being shown the sights and being able to explore. The Shangri-la day was a very pleasant surprise as we knew little about the area and had a full day of tours and information.
We LOVED the Trip Guidebook and used it every day. Such a great personalised book with relevant information and such a great souvenir. Many of our fellow travellers were jealous!
We were really impressed with the service and the professional planning of the trip. The trip ran so smoothly with all stress taken out of the trip. We would most definitely recommend Phil and the team for anyone travelling to China (& in fact already have!)"
► Barbara, Laurent & Raphael Conte : SG-03 China Explorer
"We REALLY did enjoy our trip very much and all arrangements were absolutely fine. All the guides were delightful. Many thanks again!"
► Jerry Tricker : China Tailor Made
"Just a quick note to say that we're back from our holiday and had a fantastic time. Thanks very much for all your work in getting it sorted out for us, everything ran smoothly, the majority of the hotels were fabulous, the trip guidebook invaluable and we all enjoyed the experience, even if it was a bit exhausting.
We could have happily spent more time everywhere we went and were sorry to have to come home at the end. "
► Daniel and Emma Grundy : SG-11 Best of China
"We have just returned from our tour of China and I just wanted to email to say what a fantastic time we had! We also wanted to pay our gratitude because the trip and organisation was everything we could have hoped for.
The hotels were all great in there own way and they were all ideally located, especially the YMCA in Hong Kong.
We were also very impressed with the guidebook as it was refreshingly honest and so we knew what to expect at each part of the trip. The guides were very good and we didn't have a problem with any of them.
Our highlight was the Forbidden City in Beijing which is just mind blowing in size and the view from Prospect Hill is something truly memorable. Hong Kong was our favourite destination as it is the perfect mix of east and west in so many ways (and they have western
toilets). The skyline is spectacular and we also enjoyed going around the various markets in the city.
Thank you for everything and if we ever travel to China again expect to hear from us."
► Jacqueline Hough & Grandchildren: Family Tour Tailored
"Returned yesterday from our very enjoyable tour of China. We all had a wonderful time - experiences and memories to be cherished. The itinerary worked well and my only regret was not arranging an extra day in Guilin. The tour was a great mix of traditional and modern, activities and sights for all of us and probably best of all for the girls, the fantastic day at the Panda Breeding Centre.
Should any of your future clients like to hear about our experience of the Conservation Day or the Panda photo session, I would be happy to supply the information.."
► Jenny, Julian, Athena (who did have her 18th birthday on the Great Wall) and Freya Thornley : China Tailor Made
"The holiday was absolutely fantastic, better than we thought possible. All your advice about the best schedule and the most effective way of achieving our desires was exactly right.
Please pass on a big thank you to all your guides and drivers who made our stay in China so special.Every guide was in the right place at the right time to make our transfers as simple and painless as possible.
The ladies in Datong and Suzhou deserve a particular mention for excellent knowledge of their subjects and Katy in Beijing for being the most friendly person we met in a country that specialises in being friendly.
The birthday cake on the last night for Athena's birthday was a very nice touch, much appreciated. All in all you should be very proud of the service you provided.
Best Wishes for the future, if we come to China again (and that is possible) we will start by contacting you."
► Alan & Chris Holman : PG-04 Taste of China & Yangtze
"The hotels were really well chosen - they were extremely well located and all different-from luxurious to traditional to historic. We would be happy to stay in any of them again."
► Tony Marsh: China Tailor Made
“Despite my nervousness and asking silly questions, you were very patient with me and were happy to guide me through the process, answer my questions and reassure me when I had concerns. In short you made me very relaxed about the whole thing.
My big fear is that nobody would be there or we would not get our tickets. In reality everything worked like clockwork.
The Trip Guidebook was our bible, it was clearly written by people who had do it all before many times. The small details were very helpful too. Invaluable.
I still can't believe we did it, and I don't think we could have done without your help. Fantastic trip, thank you so much."
► Giedre Daskute: PG-02 Essential China
"Hope you keeping well. Finally got around to writing a few words about our time in China after going through our photos. Chengdu was amazing. Even the rain was heavy at times but it did not stop us enjoying the city. Chengdu Panda base was fantastic and to hold the panda was a dream come true. It was the highlight of all the trip. The tour guide was very friendly and so was the driver. Hotel was very nice and staff were honestly pleasant and polite. The hotel possesses a unique atmosphere and would happily stay there again.
Guilin was quiet and relaxing. The next day our tour guide took us on the river boat cruise. The tour guide and the driver were very friendly during this stage of the trip. Yangshuo is a very beautiful place and hotel location was perfect for a stay here. It was very relaxing after visiting all the major attractions in the different cities. We would recommend everybody who comes to visit China to come there and relax for few days. We also booked a cycling tour with a local guide for 3 hours which also included bamboo boat rafting. Even though it was extremely hot we had a great time to cycle through the small villages and enjoy the amazing countryside. It was nice to see a little bit of the rural side of China.
Hong Kong is a fascinating city and well worth a trip. As time was short , we booked a Big Bus tour through the city. The red route with a stop at the tram station is a must to experience panoramic views of the city. We took the blue route bus tour also, really uninspiring and is to be avoided. At night we sampled the night markets, well worth shopping in the narrow streets looking for a bargain and haggling for the best deal!
Our tour of china was truly memorable, with Chengdu being the highlight by far. Thank you for all your help with organising this special trip."
► Scilla Furey: China Tailor Made
"We were really impressed with all the guides and the help they gave us meeting us at airports, stations and quays, seeing us safely into our hotels and also checking us into our various departure points. You put together a fantastic choices of hotels. Would have loved to stay longer in many of them.
Thank you so much for organising such a fantastic trip for Gill and me. We both really enjoyed the holiday - one of the best holidays we have ever had and since we'd not been on holiday together before, we are talking about a lot of holidays that we have both experienced in the past."
► Gino Abrew & Suzan Roberts: SG-07 China & Tibet Express
"Hi Phil, Just a quick email to thank you and your team for the fantastic holiday you arranged for us in China and Tibet. Suzan and I thoroughly enjoyed the whole experience. Even when we encountered a small hiccup, you and the team sorted it out as soon as you were made aware. We would also like to thank our guide Dawa and the management team in Tibet, who were fantastic and pulled out all the stops to make sure our holiday went ahead as planned.
The Tibetan part of our holiday was special and the scenery and culture was amazing. We would also like to thank all our guides in Beijing, Xian, and Shanghai for their professionalism and knowledge of the various tours we visited. We have exchanged email addresses with them all, and will certainly be keeping in touch. They are all welcome to stay with us in Shetland if they get the opportunity to visit Scotland, and of course yourself and Chris.
The hotels were all excellent value and in great locations, especially liked the apartment in Xian and The Astor in Shanghai. All the breakfasts were excellent with plenty of choice, something for everyone.
And finally we would like to thank you personally for all your help you have done for us, in arranging the holiday and the guide book. You made it so easy for us, that we felt confident that the guides would be at the arranged meeting place at each point of our arrival. Hope one day we can do something similar. Kind Regards, Gino and Suzan."
► Elizabeth Moyse: China Tailor Made
"Four of us have just come back from an 8 day tour in China organized by China Travel. Everything about it was better than excellent. At the planning stage, we knew we were unlikely to be able to go to China again, and tried to fit as much as we could into our 8 days. Phil couldn't have been more imaginative, flexible and helpful. It was brilliant that he responded to yet another tweaking email almost immediately and with infinite good humour.
The amazing experience, thanks to him, started before we had even paid the deposit! Once in China, armed with the staggeringly comprehensive trip guide, we were all geared up to face unforeseen problems. There weren't any. Every single train, plane, car, meet and greet happened just as it was supposed to. All the hotels and the meals ranged from Fine to Outstanding. And that is just the logistical side - our guides in Beijing and Yangshuo, Ken and Amy, were beyond perfect - excellent English, wonderful communication skills, sensitive to our particular interests, very highly developed sense of humour and very knowledgeable and enthusiastic about all aspects of China, ancient and modern.
We learned so much from them and it has completely changed our hitherto rather blinkered view of China and the Chinese. It was the trip of a lifetime which couldn't have been anything approaching the wonderful experience it was without Phil and The China Travel Company team. We intend to spend the coming months making all our friends jealous."
► Kim Frampton: China Tailor Made
"Phil was very helpful with his suggestions regarding our requirements and also provided us with a very helpful text that we could copy onto our mobile regarding my nut allergy, very helpful when eating in China. Varied the trip to our specific requirements. Really fantastic having one to one guide. Would definitely recommend China Travel."
► Bev Kerr: China & Tibet Tailor Made
"We were really happy with our trip and thank Phil very much for his excellent organising and flexibility as we changed a few days. The Moondance Hotel was a fantastic place to stay so thanks for that!The Yangtze trip was perfect and the trip up the mountain to the rice fields just amazing. Thanks for all the work Phil - we appreciated it very much."
► Garry & Ruth Pibworth: China Tailor Made
"Many thanks again for organising a fantastic trip. I attach a couple of photos. One is the fabulous views at the Great Wall - we were so lucky with having such a clear day so could see for miles. Katy our guide in Beijing was lovely and couldn't do enough for us. Shirley in Dali and Ali in Lijiang were also great. The drivers were also very friendly although spoke very little English. The second is us in a restaurant with Marcus. All his colleagues (western ones) are Irish and we knew some other parents were going so glad they used you. I am sure we will be in touch again sometime."
► Graham & Lynn Pratt: China & Tibet Tailor Made
“Apologies for the delay in completing our client feedback form. We're just coming back down after what was a fantastic trip! Our trip was finalised within 2 weeks of our initial contact with Phil. His service was efficient, timely and the itinerary ticked all the boxes for us.
Even though we had a somewhat extended trip, we feel that we have barely scratched the surface of this huge and diverse country. There were many highlights, the Great Wall, the Terracotta Warriors, Luoyang Grotto, Guillin, Huangshan, Mogao Caves, the pandas of Chengdu, Jiuzhaigou, Dali, Lijiang, Datong, Harbin just to name a few. Xinjiang province was particularly interesting. We had to keep reminding ourselves we were in China.
Our stay in Tibet was also a highlight, we're so glad we saw it now and only wish we had had more time to visit other areas. In addition, there's nothing like seeing Mt Everest and the Himalayas up close. Whilst we certainly enjoyed "seeing the sights", chatting to our guides about the social, political and economic situations gave us a small insight into Chinese life.
We have attached a review of our trip, please feel free to use it (or parts) as you wish. Many thanks for organising everything for us."
► John Cutmore: China & Tibet Tailor Made
"All 7 guides were very courteous, efficient & helpful & spoke understandable English. I would like to high-light Nyi Ma of Lhasa who showed great knowledge, a high level of English & was a genuinely nice fella. Please see if you can find out if he got our letter to him that we sent from Shanghai. Also Kaya in Guilin was outstandingly good. Eric in Beijing excelled himself in getting us to 2 night shows there."
► Julie Warner & Dave Byatt: China Tailor Made
"Talking to other couples on the Yangtze River cruise, we think your travel company offers flexibility and excellent value for money. One specific couple had 'built their own tour. They told us they had no transfers/guides, did not get to see half as much as we did, and spent more overall. Will recommend to others (have done so already!) and happy to be a reference."
► Simon Lokko: China Tailor Made
“As a traditionally independent traveller/backpacker, I was a tad hesitant in taking an organised tour of sorts. After some initial chats with Phil, he allayed my fears and concerns and we got the process underway. Getting a sense of both my travel style and speed, he put together an ambitious 28-day itinerary in which I saw a huge part of China. Then came my constant programme tinkering and tweaking, all of which was handled adroitly before TCTC’s masterpiece came to life!
What can I say! This was one of the best travel experiences I’ve ever had. China speaks for itself. Logistically, the trip was flawless: expertly planned and executed; vastly knowledgeable, punctual and flexible guides; hugely diverse range of accommodation each with their own unique merits. I could go on…
Not once did I encounter a problem or have to put in a call to an emergency contact. Even the weather was perfect although I’m not sure if TCTC had a hand in that! Loved the meaty guidebook too.
All in all, a fantastic trip and great value for money. Would do it all over again - thanks Phil and TCTC for a truly memorable month."
► Virginie & Ken Morrison: China Tailor made
"We can't thank and recommend Chris enough for his kind and patient advice, which made the whole process so smooth. The transfers were excellent - always a smiling and welcoming face to meet us on time from every transfer. The hotels just got better and better through the trip.
Top marks for Buddha Zen in Chengdu, Yangshuo and the YMCA in HK. The day tours all had great timing, good guidance and fantastic memories. Overall a trip to be remembered and nothing could have been improved upon."
► Eric Davies: Part of Maidenhead Synagogue Trip to China
"All our questions were answered speedily and courteously by email and sometimes (when things got complicated) by telephone. We are indebted to Chris for his patience and wisdom.
The selection of tours gave us a valuable insight to China past and present in an easily (and quickly) absorbed form. The Trip Guidebook was an absolutely marvellous guide which enabled us to prepare well for the tour and served as our companion during it. Very comprehensive - it helped us get the most from our trip. A pity more tour operators don't put as much effort into preparing a guide like this.
► John Dunston: Part of Maidenhead Synagogue Trip to China
"The planning process was extraordinarily helpful and imaginative, enabling us to construct exactly the tour that we had hoped for. All pre-tour questions, from any participant, were answered promptly and comprehensively, which gave us all great confidence during the year or more of planning.
With regard to the guides, Eric in Harbin, Chu in Shanghai and Helen in Hong Kong were superb, fully informed, well briefed, constant flow of fascinating facts and other information, even when coach stuck in traffic, quick to understand out group, thoughtful, sensitive, excellent English - everything one could wish for: imaginative, flexible, full of good ideas, ready to help us make the most of our brief stays. And Ken was brilliant. He really made the tour, indefatigable in looking after some of the more wayward members of our party, incredible knowledge, soul of discretion and diplomacy, great sense of humour and a terrific farewell speech on the bus to Shanghai airport which was a highlight of the tour. We cannot speak highly enough of Ken.
Absolutely outstanding. All agreed it was by a long way the best such document ever provided on a tour, and I would agree - a model of its kind that really sets a gold standard for such booklets. It not only had stacks of invaluable information in accessible form, but the personalised sections on the Jewish history of each of the cities we were visiting were excellent preparation, especially the long article on Harbin.
You looked after all our needs during the year of preparation, but more than that: helped with ideas, overcame problems, dealt with individual needs of specific participants and quirky responses of others, while calmly and instantly responding to all questions. Excellent guidance on visas, travel, everything. We felt totally confident that we were in safe hands with TCTC and this confidence was not misplaced; if anything, it was considerably enhanced by the trip itself - so much that could have gone wrong simply didn't! We would recommend the company without hesitation, and indeed will take every opportunity to do so to other organisations and/or synagogues within the Jewish community. We could not have been better served. Thank you!"
► Carol Shaw & friends: SG-02 China Essentials
"Just to let you know we had the most fabulous time in China. It was one of the best (if not the best) holiday any of us have ever had. Each guide was excellent - knowledgeable, friendly and fluent in English. It felt a real adventure and yet was never uncomfortable. So many memories and experiences that will stay with us always.
Thank you so much for organising the trip. A fantastic experience and a real adventure. Many treasured memories to bore friends and family for years to come. It was beautifully done."
► Richard & Julie Mycroft: Tailor Made China
"Pre trip advice and guidance/ suggestions exceptionally good helping us plan what has proved to be a fantastic& memorable life experience. Phil was brilliant at understanding our constraints, our aspirations and therefore a really comprehensive program which ensured we got the most out of our time in China.
Standout accommodation was Yangshuo Mountain Retreat (pictured), Chengdu Buddhazen, Beijing Jade Garden.
The tours were all brilliant. And flexible & sensitive to what we wanted to do. Helen ( Xian) and Amy ( Beijing) deserve special praise on all factors. Amy switched the planned itinerary round after consulting us to avoid a trip to the Wall to miss the huge traffic problems envisaged on the first day of the holiday to honour ancestors. Helen organised a lovely meal/cultural evening. Thanks to both.
We would not hesitate to recommend TCTC for every aspect of the service in UK and China. Many many many thanks to you personally for all your advice suggestions and the administration of the trip which was flawless."
► Derek Davis: China Tailor Made
"All worked extremely well. Michael (Beijing) and "Angela" (Xian) were outstanding. Li (Chengdu) and "Lisa" (Kunming) were well-organised and very helpful. We had fun with Lobsang (Zhongdian). "Sharon" (Lijiang) was enthusiastic. This was our first visit to China. We came away feeling we had had a good conspectus overview. It was more intensive than would have been sensible for a stand-alone holiday but worked well in conjunction with follow-on R&R in India."
► Megan Rollie: Harbin Ice Festival Tour
“Chris was amazing. There isn't a better word I can think of to describe him. He was accommodating and willing to work with you for what your trip preferences are from half way across the world. He was punctual and communicated very well over email to make sure you have your visas taken care of in a timely manner before you leave on your trip.
Each guide my friends and I had in Beijing, Harbin, Xi'an, and Shanghai all spoke great English. There was no issue in communication with our guides. Each hotel we stayed at had good amenities and accommodations. I was very happy with the Hotels Chris booked. Every trip was great. The thing that was awesome is each guide was fantastic in being flexible to add in other things we wanted to do.
This was a trip of a life time. The China Travel Company made the planning process seamless and painless."