|Home ► About Us ► Guarantee|
► YOUR GUARANTEE & FINANCIAL PROTECTION
For such a large expenditure as a trip to China it is vital to know that all monies paid to any tour operator you use are safe, secure and refundable in the event that operator should cease trading.
In accordance with "The UK Package Travel, Package Holidays and Package Tours Regulations 1992" all clients booking with Headseast Ltd - trading as “The China Travel Company” - are fully protected for both the initial deposit and subsequently the balance of all monies paid to us arising from cancellation or curtailment of your travel arrangements in the unlikely event of our insolvency.
The air holiday packages shown are ATOL protected by the Civil Aviation Authority. Our ATOL number is 10287 - please click here to verify.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
Note that if your holiday does NOT include any flights booked by us all money you pay us for your trip is still fully insured but in this case by insurers International Passenger Protection (IPP). As with ATOL, in the unlikely event of our insolvency you would receive a full refund on monies paid to us.
We are also proud members of ABTA - The Association of British Travel Agents - and provide the high professional standards, value and quality that ABTA members adhere to. Our ABTA membership number is Y1699 - please click here to verify.